Question 1

What is eCommerce Forensic Intelligence (eFI)?

Accepted Answer

A new category bridging physical retail theft and digital marketplaces. Traditional cyber protects digital assets. Loss prevention protects stores. eFI protects the space in between — following stolen goods from shelf to screen and building the evidence to prosecute.

Question 2

How quickly can we start?

Accepted Answer

24 hours. Your intelligence goes live on Day 1. First signals are typically delivered within the first 24 hours. Full calibration and precision tuning takes 2-3 weeks.

Question 3

Which marketplaces do you monitor?

Accepted Answer

200+ including Amazon, eBay, Walmart, Facebook Marketplace, Mercari, OfferUp, TikTok Shop, Craigslist, Poshmark, and regional/international platforms.

Question 4

Is this a platform or a managed service?

Accepted Answer

Both. Full platform access + a dedicated intelligence analyst who handles tuning, analysis, and evidence preparation. Think of it like a digital investigations team on retainer.

Question 5

What's the time commitment?

Accepted Answer

2-4 hours per week reviewing pre-scored alerts. The AI handles 24/7 scanning. Your dedicated analyst manages calibration, briefings, and quarterly reports.

Question 6

Why only Cluster?

Accepted Answer

Built on 2B+ products, 200+ marketplaces, and 10+ years of marketplace data from Cluster Intelligence/Algopix. Our AI knows what normal commerce looks like. A competitor would need a decade to replicate this data moat.

Question 7

How much does this cost?

Accepted Answer

Varies by scope. Retailers: custom proposal after initial briefing. Law enforcement: most deployments are fully grant-funded (COPS, Byrne JAG, HIDTA). Municipalities: grant funding typically covers 100%. We never ask a city to fund from general budget without identifying a grant source first.

Question 8

Can we do a pilot?

Accepted Answer

Yes. Retailers: 5 SKUs → real intelligence report in 24 hours, or a 30-day pilot with 25 SKUs. Law enforcement: 30-minute briefing with jurisdiction-specific intelligence. No commitment required.

Question 9

What's the ROI?

Accepted Answer

Retailers typically trace 10-50x their investment value in stolen merchandise within 90 days. LE: prosecutions enabled, networks disrupted. Municipalities: retained tax revenue, federal grants brought in.

Question 10

Can we integrate with existing systems?

Accepted Answer

Yes. REST API, CSV/Excel export, SAP, Auror, Quickbase, LE Records Management Systems (RMS), SSO (SAML/OAuth), and automated email digests.

eCommerce Forensic Intelligence — Track Stolen Goods from Store to Online Marketplace | Cluster Forensics